FAQ

Frequently Asked Questions

Are you taking new clients?
Yes, we are taking new clients at this time. Please call or text (909) 303-0563.

How do I make an appointment?
Call or text (909) 303-0563 and we will help you understand everything you need to know. If you get a message, leave your name and phone number and we will call you back.

Do you make evening and weekend appointments?
Yes.

What is the availability of your counselors?
Kristofer Anderson sees clients on Monday, Tuesday, and Wednesday 9am-8pm in Ontario and on Thursday 9-8pm and Friday 9-5pm at the Fontana location at the Water of Life Church’s off-site offices.

Jana Chatham sees clients on Monday, Wednesday, Thursday, 9am-8pm at the Ontario Office.

Tannel Jones sees clients Friday Evenings and Saturday mornings at the Ontario Office.

What if I’m not a Christian? Can you still counsel me?
Absolutely. Your counseling session is for you. It is important for you to be comfortable and your counselor will customize your therapy to fit your needs.

How frequently do I attend counseling sessions?
It’s a good idea to schedule a weekly appointment at first and after progress toward your goals discuss scheduling your appointments less frequently. If your finances make weekly appointments difficult, your counselor will work with you.

We believe you should see progress and be able to tell that life is improving within months of beginning therapy. We strive to equip and enable you to move beyond therapy.

Do all of your counselors have a set rate?
Yes. Their rate differs based on level of schooling and certification. All of our counselors decrease fees for lower-income individuals and couples. Please call (909) 303-0563 to discuss rates.

How much does a counseling session cost?
The standard fee for Kristofer Anderson, LMFT, and Jana Chatham, LMFT, is $125 per session with a sliding scale.

How much does a counseling session with Tannel Jones, AMFT, cost?

Tannel’s standard fee is $90 per session with a sliding scale.

What does LMFT and LPCC mean?
LMFT (Licensed Marriage and Family Therapist) and LPCC (Licensed Professional Clinical Counselor) have a Master’s or Doctoral degree and at least 3000 supervised clinical hours of experience and pass two written exams to receive a license administered by the Board of Behavioral Sciences (the BBS)

What does AMFT mean?
AMFT stands for (Registered) Associate Marriage and Family Therapist. An AMFT, or pre-licensed counselor, attains a Master’s degree and is in the process of earning 3,000 hours of supervised experience before taking their state license exams. Interns meet with their supervisor (an experienced licensed therapist) every week to discuss their cases.

What if my mate won’t come to counseling?
Then, please, come by yourself. Marriages are a system and helping one person helps the whole system. Getting healthy and making wise decisions will change the way the two of you react to each other and improve your situation.

I think I’m depressed. Can you help me?
Counseling is very helpful for the treatment of depression. It is also a good idea to get a medical check-up because many times depression has a physical origin. Your counselor has been trained to deal with depression and will work with you to help you reach your goals. If you feel your safety is at risk, please call for emergency help at 911 or go to your local emergency room.

Do you take insurance?
We don’t have contracts with any insurance companies, but we can provide the documentation for you to get reimbursed from your insurance company if they offer it. Call the phone number on your insurance card and ask if they will reimburse you for visiting an “out of network provider”.

Do you take credit cards?
Yes, you can pay for your session with credit or debit cards, cash, or by check.

How long is a counseling session?
Normally, about 50 minutes. Sometimes it is useful to schedule a double session, your counselor will advise you.

What is EMDR?
“EMDR (Eye Movement Desensitization and Reprocessing) is a psychotherapy that enables people to heal from the symptoms and emotional distress that are the result of disturbing life experiences.  Repeated studies show that by using EMDR therapy people can experience the benefits of psychotherapy that once took years to make a difference. It is widely assumed that severe emotional pain requires a long time to heal.  EMDR therapy shows that the mind can, in fact, heal from psychological trauma much as the body recovers from physical trauma.  When you cut your hand, your body works to close the wound.  If a foreign object or repeated injury irritates the wound, it festers and causes pain.  Once the block is removed, healing resumes.  EMDR therapy demonstrates that a similar sequence of events occurs with mental processes.  The brain’s information processing system naturally moves toward mental health.  If the system is blocked or imbalanced by the impact of a disturbing event, the emotional wound festers and can cause intense suffering.  Once the block is removed, healing resumes.  Using the detailed protocols and procedures learned in EMDR therapy training sessions, clinicians help clients activate their natural healing processes.” (http://www.emdr.com/what-is-emdr/)